The Reader Services Center is mainly responsible for providing reader services across both the Putuo and Minhang campus libraries, including book borrowing, renewal, reservation, cross-campus borrowing and returning, interlibrary loan, document delivery, and user consultation. It also manages library reading promotion, cultural events, and resource outreach, as well as the preservation and management of the library’s physical collections such as books, CDs, and periodicals. Additionally, the Center oversees the management and operation of library event venues and reading spaces — including exhibition halls, the library cinema(Cinema Paradiso), Starlight Mini Theater, Wang Yuanhua Exhibition Hall, and Liwa Library.
Serving as a multifunctional service center for teaching, research, learning, promotion, and communication, the Reader Services Center continuously innovates in physical and digital resource services and space management, striving to meet readers’ needs and improve service quality and user satisfaction.
Main Responsibilities:
Book Circulation Services | Circulation management for Chinese and foreign language books and media encompassing borrowing, returning, reservation, renewal, and cross-campus lending and returning services;
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Periodicals Reading Services | Processing and maintenance of current Chinese and foreign periodicals including receipt, routing, claims for missing issues, as well as provision of periodical reading services; Oversight of binding, inspection, and cataloging of bound and back issues of Chinese and foreign periodicals; |
Collection Maintenance | New book verification, catalog maintenance, and data processing; Optimization of library stack layouts, shelving locations, and storage safety management; |
Interlibrary Loan and Document Delivery | Provision of interlibrary loan and document delivery services for readers. |
Space and Equipment Management | Management of reading areas, research rooms, discussion rooms, study spaces, and leisure zones; Oversight of equipment utilization, maintenance, and technical repair; |
Reader Services and Management | Maintenance of reader data; Management of borrowing privileges for non-standard reader accounts; |
Reference and Consultation Services | Provision of general consultation at the main service desk, including basic service inquiries and guidance on library resource use and searching; Referral of specialized queries to appropriate library departments; |
Reader Training | Participation in library orientation and training sessions for new students. |
Textbook and Teaching Reference Services | Collection and management of information on teaching reference books; procurement coordination for deficient titles; administration of the print teaching reference collections; Assistance in the development,maintanance and consultation of electronic teaching reference resources. |
Coordination with Departmental libraries | Technical guidance for department libraries regarding foreign periodicals binding, bound volume inspection, and their addition to the collection; Operational support for departmental libraries in managing their book lending services; |
Promotion and Outreach Activities | Planning and implementation of cultural and reading promotion events such as themed book exhibitions, cultural displays, lectures, reading clubs, and film salons; Organization of campus-wide events such as Library Theme Days, Orientation Week, Graduation Season, and Reading Carnival. |
New Media Promotion | Management of new media communications for reading and cultural promotion activities via platforms such as the library website and WeChat; Management of digital assets within the online exhibition hall and online lecture hall ; |
Poster and Cultural Product Design and Production | Design and production of posters for library activities and events; Development, design, and production of cultural and creative souvenirs based on the library’s collections. |
Venue Management | Oversight of management and operation of event venues at both campuses, including exhibition halls, the library cinema, small theater, Wang Yuanhua Exhibition Hall, and Liwa Library. |
Head: Li Xuefeng (xfli@library.ecnu.edu.cn; 021-54344923)
Deputy Head (Minhang): Xie Yanfang (yfxie@library.ecnu.edu.cn; 021-54344885)
Deputy Head (Minhang): Wang Meng (mwang@library.ecnu.edu.cn; 021-54344885)
Deputy Head (Putuo): Geng Fen (fgeng@library.ecnu.edu.cn; 021-62232347)
Deputy Head (Putuo): Kong Rui (rkong@library.ecnu.edu.cn; 021-62232347)
Deputy Head (Publicity, Venue, Cultural & Creative Products): Liu Yan yliu@library.ecnu.edu.cn; 021-62232797(Putuo); 021-54345074(Minhang)